FAQ - AtPerry's Frequently Asked Questions
How to order on AtPerry's?
Ordering on AtPerrys is Simple. It takes Three clicks!
- Select the Item You Want to Buy
- Add it to Cart
- Click on the Checkout button.
- Fill in your personal details, and choose your payment method.
- Complete the Payment, and the order will be delivered to you!
- We will take it from here!
Where is my order?
How do I find out my ring size?
You can find out your ring size using twine and ruler in less than five minutes. Click HERE to get started.
How to add a discount coupon to your order?
Congratulations on finding the discount coupon!
- Copy it to the clipboard.
- Go to Your Cart.
- Click on Complete Checkout.
- Your order will be reserved for 10 minutes and a new page will open.
- You can fill in space where it says ‘Gift card or discount code’ on desktop, or 'Show order summary and discounts' on mobile..
- Add the rest of the information and complete payment to check out with Discounts!
If the discount coupon is not getting added, you can add the little box that says Note to AtPerry's Healing Crystals. And, we will take care of it!
Will my order come in a secure box?
Of course; your order will be shipped in an airtight box designed for safe shipping. Ideally, you must store the jewelry in the same box when you take it off.
Do you ship to my country?
We ship everywhere, including the USA, United Kingdom, Ireland, Australia and New Zealand, but we can ship anywhere in the world!
What are your shipping conditions?
We offer Free Worldwide Shipping on all products. All products come from different suppliers so they might not always arrive together on the same day. Items are sent from outside the U.S., Please allow 5-15 business days for the items to arrive.
Shipping Time: For non-us items we use a shipping method which usually takes 10-30 business days to arrive and includes insurance and tracking number, which you can get if you contact us using the contact form or by e-mail, or by using our Order Lookup method.
3-5 Day US Domestic Delivery: Some of our items are shipped from North America in order to deliver them quickly to our USA customers. This service costs us $6.15 per order, but we charge a fixed price of $3 for it, regardless of how many items are in your cart, so you can get your items faster!
What about customs charges?
It is very rare that our customers have to pay custom charges for the products, we do fill all the invoice questionnaires correctly and accurately to avoid this kind of charges. AtPerry's unfortunately cannot control each and every countries custom's restrictions and fees, and customers, like in every product they order online internationally, are responsible for the custom fees.
Is it safe to give my credit card details at this shop?
We use PayPal as our payment processor. This means that the payment info you provide is received by PayPal and we do not have any access to it. In addition, you enjoy PayPal's Buyer's Protection which means if there's any problem with the transaction or the order, you will be refunded the full amount by PayPal (https://www.paypal.com/webapps/mpp/paypal-safety-and-security).
What items are covered by PayPal's Buyer Protection?
Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose).
If there's a problem, can I have a refund?
Please read our Refund Policy.
If your item has not arrived, but has been shipped by us and your local postal company claims it was "Delivered", this is not in our responsibility and we cannot refund this transaction. Depending on the case, we can re-send the item free of charge, or give you a coupon to order something else from our shop. "Delivered" items that have not arrived to your door or mailbox, should be solved with your local postal office, as they marked it as Delivered.
What payment options can I use to buy on AtPerry's?
You can Use the Following Payment Options to Pay at AtPerry's -
- American Express
- Apple Pay
- Diners Club
- Google Pay
- Shopify Pay
Do you offer Cash On Delivery (COD) Payment?
No, we don’t have COD as a payment option.
Why does my jewelry look different from the picture?
Every crystal is unique. No two crystals with the identical chemistry exists. That’s why the gemstone you’ve received might look slightly different from the pictures you’ve seen. As these are natural gemstones, we cannot guarantee identical stone just as no one can. The differences in crystals make it gorgeous and unique!
What is the meaning of 925 Sterling Silver?
When 92.5% of silver is mixed with 7.5% of alloys, the result is Sterling Silver. Called 925 Silver and Sterling Silver, this purity is stamped on an unexposed part of the jewelry with the digits 925. It is called the hallmark. If the silver ring or earring you’re wearing has it, this is a sign your jewelry is original silver with the purity hallmark.
Why is my jewelry turning black?
The black color you see is called tarnish and can be caused due to two reasons. Due to humidity and oxygen around you, silver converts into silver oxide on the surface of the silver like a film or coating in black called tarnish. Silver is not the only metal this happens to as brass and many other soft metals show the same tarnish. It is different rust as the inner layer of the silver is not affected by tarnish. A simple cleaning or polishing will bring back its luster.
My silver jewelry is turning the skin green. What do I do?
Firstly, we use the 925 Sterling Silver for making jewelry. It is the universal best with 92.5% of pure silver mixed with alloys. You can’t use 100% pure silver because it is too soft. The presence of copper as an alloy in sterling silver leads can react with moisture around you to create a green layer of tarnish.
Secondly, skin oils might also be the reason your jewelry turns green. Certain reactions with the lotion or perfume you apply while wearing the jewelry can also turn it into green. If you’re allergic to the metal specified in the description of the jewelry you’re interested in, please avoid buying it. Using harmful chemicals while wearing the jewelry can also cause such reactions.
How to prevent my jewelry from turning the skin green or black?
You have three ways of preventing your jewelry from turning green or black. Your first solution is to clean the jewelry after every wear. The second solution is to store it in an air tight box while storing to prevent rusting or oxidation. The last solution is to coat your jewelry with a transparent nail polish to create a barrier between the jewelry and your skin.
You can also check the specifications under each jewelry on our website to find the metals used to make it before order it.
How long does gold plating last?
Not all of our jewelry is gold plated. If the jewelry you’ve selected is gold plated, you don’t have to worry about losing the luster for up to 1 year. Once you see the plating fade, take it to any jewelry shop for a gold plating.
What is sterling silver patina?
When tarnish sediments in the nook and cranny of the silver jewelry for a long time, it creates a soft and warm glow over it. Simple cleaning does not remove a patina. Moreover, in the jewelry world, silver jewelry with a patina is considered elite and upscale. You can polish over the silver to develop a warm tone for your jewelry.
Where to store your jewelry?
Good storage of jewelry makes all the difference. If your jewelry storage is poor, your silver jewelry will become black sooner than later due to tarnish. To prevent tarnish, it is best to store your jewelry items in an air-tight box or silk bag singly. This will prevent the jewelry from scratching each other as well.
Click here to find out more ways to store your jewelry.
How to clean jewelry?
With time silver can develop a tarnish or patina like I said above. You can remove it by cleaning as advised below.
- Take a bowl.
- Coat it with silver foil.
- Fill it with 500 ml boiling water.
- Add a spoon of baking soda.
- Now place your jewelry in the bowl.
- Clean it with a soft bristle brush after 5 minutes.
Check 16 more ways to clean your jewelry at home by clicking here!
When not to wear jewelry?
Silver can react with chemicals just like any other metal. To protect its beauty and luster, it is best to take off your silver jewelry when you’re going swimming, bathing, washing, cleaning, cooking or exercising. From cleaning chemicals to heat and sweat, silver can be
Click here to check the most important 8 dos’s and don’ts when you’re wearing jewelry from AtPerrys.
How to contact AtPerry's Healing Crystals?
We are also on Amazon.