Before You Contact Us

⏱️ Delivery Times
Orders typically arrive within 5-15 business days. These unique products aren't available at your local store – they're worth the wait! If your order hasn't arrived after 15 business days, please contact us and we'll resolve the issue within 1 business day.

📦 Multiple Packages
Ordered several items? They may arrive in separate packages over a few days, as our products ship from different warehouses.

🔍 Tracking Information
All orders include tracking numbers, but if you have concerns about your delivery, contact us and we'll track down your package right away.

↩️ Returns
Please contact us before sending any returns. We'll provide you with the return address and instructions.

📞 Customer Support
Toll-Free (US): 1-800-287-9470
Available 24/7 – leave a voicemail if no agent is available.

💬 Need to Escalate?
If our customer service team hasn't resolved your issue, you can contact Perry, our store owner, directly at perry.val@atperrys.com.